Please review the Frequently Asked Questions below to see if the answer to your question has already been posted. If not, please contact us.
About The Life Extension Foundation
What Makes Our Supplements Unique
Questions about Life Extension's Quality, Purity & Efficacy
How You Can Benefit From Taking Life Extension Supplements
Questions about Life Extension Blood Tests
Questions about Life Extension's VIP AutoShip
Questions about the LEF.ORG website
What is a Life Extensionist?
Life Extensionists are people who believe in taking advantage of documented scientific therapies to help maintain optimal health and slow aging. The medical literature contains thousands of references on the use of antioxidant vitamins, weight loss supplements, and hormones that have been shown to improve the quality and quantity of life. Life Extensionists attempt to take advantage of this scientific information to enhance their chances of living longer in good health.
What is the Life Extension Foundation?
The Life Extension Foundation is the largest organization dedicated to investigating every method of extending the healthy human life span. When seeking anti-aging therapies, health and nutrition, The Foundation has reported discoveries in the areas of atherosclerosis and stroke prevention, diabetes, prostate health, hormone replacement therapy, and other health concerns. The Life Extension Foundation is a nonprofit, tax-exempt organization whose goal is to conquer the aging process within the next decade.
How old is the Life Extension Foundation?
The Life Extension Foundation was officially incorporated in 1980, but its founder has been involved in anti-aging research since the 1960s.
What scientific breakthroughs has the Life Extension Foundation made?
Research supported by The Life Extension Foundation has documented the value of antioxidants in extending life span and in protecting cells against ischemia (lack of blood flow). Ischemia is the leading cause of disability and death. Ischemia can be caused by the blockage of a coronary artery, which can lead to a heart attack, or a cerebral artery, which can lead to a stroke. Accident victims often die from ischemia. The Foundation supports a full time research facility that has broken all world records in protecting against ischemia-induced free radical damage. View the Foundation's scientific achievements in health and longevity.
What is the Foundation's track record in recommending Life Extension Therapies?
The Life Extension Foundation was the first organization to defy the FDA by promoting the use of antioxidant vitamins to maintain health. The Foundation was the first organization to promote the use of low dose aspirin to maintain cardiovascular health. The Foundation was the first organization to recommend against the use of iron in dietary supplements because of evidence that iron causes massive free radical damage contributing to the development of cancer, atherosclerosis and a host of other diseases. The Foundation was the first organization to inform Americans about the "miracle nutrient" coenzyme Q10, about the anti-cancer carotenoids lycopene, lutein, and xanthophyl, and about the most effective anti-aging therapy in the world, melatonin. And the Foundation was the first organization to introduce Americans to European "smart drugs" like piracetam, centrophenoxine, and DHEA. View the Foundation's scientific achievements in health and longevity.
What are Life Extension's quality control standards?
Life Extension uses only premium quality vitamins and other ingredients. Our dedication to excellence insists that our nutritional supplements meet the highest standards and criteria.
That is why Life Extension insists on purchasing only the highest quality raw materials from all over the world, primarily from leading US, Japanese and European sources. Life Extension goes one step further by using advanced analytical methods, such as high-performance liquid chromatography and gas chromatography/mass spectrometry, to ensure our products meet label claims for potency and purity. Life Extension tests its raw materials using US Pharmacopeia and other exacting pharmaceutical assay standards.
Finally, a Certificate of Analysis guaranteeing every one of our products’ quality, potency, and purity is kept on file and available. For more information please call our toll-free health advisor line at 1-800-226-2370.
Are Life Extension's anti-aging supplements affordable?
Members of The Life Extension Foundation receive discounts that enable them to purchase premium vitamins, anti-aging supplements, weight loss supplements, and more at prices that are often 50% less than health food store prices. Volume discounts enable Foundation members to purchase many supplements at prices below what health food stores pay for similar products that may not contain top quality nutrients. If you join The Life Extension Foundation, you will receive more nutritional potency for your dollar than from any other source.
Why are Life Extension's nutritional supplements more advanced than other dietary supplements?
The unique ingredients included in Life Extension's products are often years ahead of the products sold by commercial vitamin companies. Life Extension scientists analyze thousands of scientific studies every week to make sure their health-promoting formulas include the most advanced life extending ingredients in the world. The Foundation interacts with the world's foremost gerontology researchers in order to obtain inside information about antiaging breakthroughs before these findings are published. The Life Extension Foundation funds the most advanced anti-ischemia laboratory in the world, where antioxidant vitamins, hormones, and pharmaceutical agents are used to prevent free radical induced cellular damage.
The most popular multivitamin supplement offered to Foundation members is Life Extension Mix.
The Life Extension Mix™ contains 92 unique vegetable, fruit, and herbal extracts along with high quantities of amino acids, vitamins, minerals, and special antioxidants. The Life Extension Mix™ formula is fortified with botanical extracts that help to maintain healthy cells via physiological processes separate from traditional antioxidants. Consumption of these types of plants is being recommended based on research emanating from the most prestigious medical centers in the world.
This 92 ingredient, super potent antioxidant formula is light years ahead of any multivitamin supplement on the market. Since 1983, Life Extension Mix has been reformulated 18 times to take advantage of scientific breakthroughs uncovered by Life Extension scientists. In 1985, the carotenoids lycopene and xanthophyll were added to Life Extension Mix. In1995, Life Extension Mix was reformulated to include even more potent extracts of lycopene and xanthophyll, along with a 22 to 1 broccoli concentrate and numerous other enhancements. In 2004, Life Extension Mix had the most extensive revision to date. The updated formula contains sesame lignans which have a broad range of applications in human health. This includes increasing human tissue levels of vitamin E by facilitating carrier proteins in the liver to deliver nutrients to cells throughout the body.
Chromium, magnesium and biotin are nutrients required to maintain optimal blood sugar levels. The updated Life Extension Mix™ provides 500 mcg of chromium (compared to 200 mcg in the previous version), a more absorbable form of magnesium, and the same high potency of biotin. A review of studies showing benefits for chromium supplementation revealed that doses exceeding 200 mcg a day are required for optimal effects. Life Extension Mix costs members less than other multinutrient formulas, which do not contain such nutrients as lycopene, xanthophyl (lutein extract), and broccoli.
Are your vitamins natural or synthetic?
Life Extension carries a combination of natural and synthetic vitamins and supplements. Some advertising statements would have us believe that "natural" is better, but natural supplements in some instances contain impurities such as pollen and naturally occurring hormones that can cause problems for some people. Synthetic nutrients are manufactured to be chemically identical (with the exception of vitamin E) to those extracted from natural sources, and are the most pure nutrient vitamins.
How do I get the best prices on vitamins online?
By joining the Life Extension Foundation, you will receive 25% off all of your product purchases. Many of our vitamins and supplements have further discounts if you buy four and some carry even greater discounts when you purchase eight or ten bottles. Watch for our super sale every November for the best prices of the year. As a member, you receive the same discounts when ordering on the phone, at our retail store, or by purchasing vitamins online at our website.
What are the best supplements to take for a particular condition?
Click on Health Concerns to bring up protocols for many common health conditions. The nutrients recommended for each condition are listed at the end of the protocol.
What dietary supplements can I take for my memory?
Look under the vitamins and supplements section, then click on Brain Health. The nutrients listed there may help to support healthy brain function. We recommend using a combination of nutrients for the best results.
Is there anything I can do about hair loss?
Visit the Hair Loss Health Concern section for more information.
How do I join the Life Extension Foundation?
You can use the link below to join online, or call us toll-free at: 1-800-544-4440. Join today in our quest for a longer, healthier life span!
How do I receive my Member Discount?
If you are a member, you will see membership pricing once you sign in to the shopping cart.
What is the FDA's position on the Foundation's activities?
The Foundation and the FDA have been at odds since 1985. The FDA has attempted to thwart The Life Extension Foundation's objectives, but has failed.
In the 1980s, The Foundation initiated a legal and political assault against the FDA that ended in Congress passing a new law called the Dietary Supplement Health and Education Act of 1994. This new law severely restricts the FDA's power to deny Americans access to dietary supplements. Since the FDA launched its first armed raid against The Foundation, membership has grown exponentially. Thanks to the Life Extension Foundation more Americans are learning that one of the FDA's missions, it appears, is to suppress truthful scientific information about the use of innovative therapies to prevent diseases and slow aging.
The FDA knows that if enough Americans take aggressive steps to prevent diseases and slow aging, the need for toxic FDA approved drugs (and devices) will diminish greatly, thereby adversely affecting the financial health of the pharmaceutical cartel where FDA employees know they have a secure economic future after they leave the agency.
What do I receive as a Foundation member?
As a member, you'll receive a yearly subscription to our unique Life Extension Magazine. This full-color, over-100 page monthly publication delivers up-to-date coverage of the latest scientific and medical breakthroughs from around the world.
In addition to all this information, you'll also receive:
- Disease Prevention and Treatment
This hardcover 1,665-page book contains novel information to help maintain health.
- Discount of 25% to 50% on all your vitamin purchases
Foundation membership entitles you to obtain anti aging supplements from the Life Extension Buyers Club at substantially lower prices than other nutrition companies charge. Proceeds from the sale of these supplements are used to support research to extend your healthy life.
The Life Extension Foundation is the only organization telling you how to obtain the most advanced anti-aging supplements long before they are "approved" by the FDA. Join now for only $75 and be among the first to know about these remarkable therapies that will extend and enhance your life!
What kind of assistance can I expect as a Foundation member?
As a member of The Life Extension Foundation, you'll have access to a toll free phone line where knowledgeable advisors can answer your questions and assist you in setting up an affordable life extension program. Whenever you have a question about whether or not a particular product is right for you, or how much and when you should take it, you can call Life Extension.
- Advisors hours are: Mon-Fri from 8:00 am until 1:00 am Eastern Standard Time (ET) and Sat-Sun from 9:00 am until 1:00 am ET.
- Call Center hours are: 24 hours a day, 7 days a week.
- The Life Extension Nutrition Center hours are: Mon-Fri 9:00 am - 8:00 pm ET, Sat 9:00am - 6:00pm ET, Sun 11:00pm - 5:00pm ET.
If you need medical attention, Life Extension maintains a Directory of Innovative Doctors, which includes more than 1,000 health practitioners with advanced alternative approaches to maintaining health.
What does Life Extension do to ensure the quality of its products?
We focus on three specific areas.
- Raw Materials: Unlike other supplement companies, the natural ingredients that go into our supplements are not chosen based on cost. Instead they are chosen based on purity (to exclude contaminants such as microbes and heavy metals), potency, and usage in successful scientific research.
- Validation of the Efficacy of Ingredients by Scientific Research: We use ingredients and dosages that accurately replicate the most successful results obtained in scientific studies for maximum efficacy.
- Manufacturing: Naturally, we are in strict compliance with current Good Manufacturing Practice (GMP) for manufacturing, packaging, and storage.
Does the label accurately list exactly what’s in the bottle?
Yes. All active ingredients from patented, scientifically validated raw materials as well as final, finished products are verified using advanced analytical methods such as HPLC (highperformance liquid chromatography), MS (mass spectrometry), etc., to ensure each and every product accurately meets label claims in strict compliance with our demanding product specifications.
When it comes to supplements, is cost an indicator of quality?
Where Life Extension is concerned, yes. Patented materials validated in scientific studies cost more — period. In contrast with many commercial brands focused on driving up margins by using the cheapest raw materials available, Life Extension collaborates with raw material suppliers who invest in scientific validation of their ingredients, which increases material costs. With Life Extension products, you get the quality you pay for.
What are the “Other Ingredients” on the label, and why are they important?
They are inactive ingredients (excipients) that play a number of critical, essential roles in the manufacturing process including:
- Achieving uniform density for accurate dosing
- Dispersing the active ingredients evenly throughout a solid tablet, capsule, and softgel
- Protecting active ingredients from rapid inactivation due to heat and moisture
- Promoting tablet disintegration, as well as capsule and softgel dissolution
- Sustaining the release of active ingredients into the body over time
Why do some companies refer to these excipients as a threat to your health?
Claiming any product is “pure and free of excipients” can be deceptive advertising, too frequently used to draw attention away from inferior active ingredients! The right inactive ingredients used in the right way do important things … like ensuring that a tablet disintegrates in your GI tract rather than just passing through your system without benefit, or keeping a product from breaking down and being susceptible to microbes. Take Life Extension blueberry extract, for example. It contains AuroraBlue® wild-harvested, Alaskan blueberries. To retain their nutritional complexity, these berries are freeze-dried and carefully milled for capsule formulation. But being a whole fruit raw material, it tends to want to reconstitute itself with moisture, which would make it a breeding ground for bacteria. So Life Extension uses a drying excipient to keep the milled blueberry material dry, so it can safely deliver its superior nutritional value compared with other, less costly blueberry extracts in most commercial formulations.
All of the excipients Life Extension uses have earned GRAS (“Generally Regarded As Safe”) status … and are used sparingly. In many cases not using them compromises final product quality! Excipients are used in nutritional supplements to ensure uniform density of complex active materials, to achieve even dispersion of active ingredients, and to promote appropriate disintegration and/or dissolution of active ingredients inside your body … to name but a few of the critical roles played by excipients.
Should I be concerned about the use of stearic acid?
Stearic acid functions as a flow agent in the manufacture of quality products, and stearic acid also occurs naturally in the foods you eat. For example, four ounces of dark chocolate contain 3,625 mg of stearic acid; a cup of kidney beans contains 1,655 mg of stearic acid; an ounce of raw ground beef (grass-fed) contains 2,063 mg of stearic acid; and a half pound of lean raw turkey contains 1,642 mg of stearic acid. Even a tablespoon of allspice contains 1,513 mg of stearic acid! Our supplements, on the other hand, typically contain no more than 10 mg per capsule. We always use the lowest level of magnesium stearate possible.
Should I be concerned that products with soybean oil or lecithin are a source of phytoestrogens?
While it is true that soy isoflavones are phytoestrogens, the amount in soybean oil or lecithin is so minute, the USDA lists it in foods as having zero value for isoflavones. To give you a frame of reference, Life Extension’s Ultra Natural Prostate contains 4 mg of lecithin which supplies only about 0.006 mg of soy isoflavones!
Should I be concerned with the usage of genetically modified plants (GMOs)?
Soybeans are an example of a crop that has used extensive genetic engineering to increase crop yield. The reality is that soybean oil and soy lecithin are highly processed derivatives of soy … far removed from their soy origin. Genetic modification doesn’t alter the entire plant… only a specific gene. Thus, specific molecules like soy lecithin are the same whether they come from a GMO or non-GMO soy source. However, due to our sensitivity to customer concerns, products with corn and soy-based active ingredients are in process of having the labels updated to list when soy and corn-derived active ingredients have been certified to be from non-GM food crops. As the labels are updated the information will be transferred to the product descriptions on our website and directory. Currently Life Extension already offers several premium quality non-GMO soy isoflavone extract products.
Does the gelatin used in softgels and capsules contain MSG?
Gelatin does not contain MSG … but does contain about 0.05 grams of glutamic acid in one softgel. You ingest about 120 times more glutamic acid in a serving of asparagus, cabbage or tomatoes!
What’s the difference between tablets, capsules and softgels?
Sophisticated products require sophisticated delivery systems. The best companies choose the most effective finished form based on the characteristics of the raw materials, and the desired disintegration or dissolution characteristics of the finished product and the active ingredients.
Why aren’t Life Extension products organic?
The word “organic” conveys the perception of quality to consumers. But it actually relates to foods that are grown rather than products that are formulated. Many of our scientifically validated raw materials are not produced organically. Rather, our mandate includes rigorous testing and scrupulous processing. The objective is purity … both in terms of our raw materials and our finished products.
Other product questions or concerns?
Call a Life Extension Health Advisor at 1-800-226-2370 for the answers you need.
AuroraBlue® is a registered trademark of Denali BioTechnologies, LLC.
What's a good basic nutrition program?
Multivitamin supplements are the foundation of a nutritional supplementation program. Taking multi vitamins is an easy way to get the nutrients you need in one product, with the exception of calcium. We recommend calcium supplements such as Bone Restore. Men, and women under thirty-five years of age, need 1000 mg calcium, women over thirty-five need at least 1200 mg of calcium per day. Consider Life Extension Mix plus calcium supplements as a basic nutritional regimen.
How do I take Life Extension Mix multi vitamins?
Life Extension Mix is available in powder, tablet or capsule form. Take three teaspoons of Life Extension Mix powder per day, one with each meal. If you prefer tablets, nine tablets per day are recommended, three with each meal. Fourteen capsules per day is the recommended dose of Life Extension Mix Capsules. A convenient way to take the capsules is by taking five with breakfast, four with lunch and five with dinner.
Why is it necessary to take fourteen capsules but only nine tablets of Life Extension Mix per day?
Life Extension Mix tablets are larger than the capsules and more tightly packed. A day's supply of Life Extension Mix can be compressed into nine tablets. If you have a problem swallowing pills, you may wish to order Life Extension Mix Capsules.
What's the difference between Life Extension Mix and Life Extension Mix with Extra Niacin? Which one should I take?
Life Extension Mix formula contains 73 mg niacin per daily dose, which means you'll be getting a little over 24 mg with each meal. Life Extension Mix with Extra Niacin, however, contains 345 mg niacin per daily dose, which is 115 mg per meal. Extra niacin is generally used by people concerned with cholesterol. This high level of niacin creates what is called a niacin flush, a harmless sensation of warmth, heat and tingling accompanied by a temporary reddening of the skin that can last an hour or more. The niacin flush is usually not experienced by people who choose the regular formula Life Extension Mix.
High levels of niacin such as those in Life Extension Mix with Extra Niacin should be used with caution by those with liver disease. Consult your physician if you have an elevation of liver enzymes or enlargement of the liver.
Are there any doctors who can assist me with my nutrition program?
Life Extension maintains a listing of physicians and other health practitioners who are interested in preventive medicine, nutrition and anti aging supplements. Life Extension does not evaluate these practitioners, but relies upon the expressed interest of the practitioner and Life Extension member feedback to determine their eligibility.
Where do I go to get my blood drawn? Is there a facility close to me?
We contract with Laboratory Corporation of America (LabCorp) to perform all of our blood draws at no extra charge to you. Simply click the following link (insert hyperlink) to locate the Patient Service Center closest to you. (Residents of New York, New Jersey and Rhode Island will receive a blood draw kit due to state law and additional draw fees may apply.)
Can I order these blood tests if I reside outside of the United States?
No, unfortunately we can only offer these blood tests to anyone residing in the continental US.
Who orders these blood tests for me?
Life Extension/National Diagnostics, Inc. contracts with physicians who will order your tests, but will not diagnose or treat you. It is highly recommended that you show your physician or healthcare professional your blood test results.
Will I receive a script for these blood tests?
You will receive a LabCorp “Patient Service Center request form” in the mail (USPS First Class) which you will take with you for the blood draw. (Residents of New York, New Jersey and Rhode Island will receive a blood draw kit due to state law and additional draw fees may apply.) These requisition forms or kits usually arrive within 7-10 business days from the time of order.
How long is my blood test order good for?
Your requisition form for the blood draw is good for 6 months from the date of order.
How will I get my results and how long will it take?
Results will be mailed to you via USPS First Class mail by Life Extension/National Diagnostics, Inc. Results usually arrive within 10-14 business days from the date of the blood draw.
Who can interpret the results for me?
When you receive your results you will be given the information necessary to contact one of the knowledgeable physicians at Life Extension if you would like for them to review your results as a complimentary service. Many people also choose to speak with their own personal physicians.
Can’t I just go to my own doctor to have him order these tests for me?
We have contracted a very low price on these tests through our partnership with LabCorp.
Can I submit the cost of these blood tests to my insurance company for payment?
This blood test service is for informational purposes only and no specific medical advice, ICD-9 codes, or CPT codes will be provided. When you purchase a blood test from Life Extension/National Diagnostics, Inc. you are doing so with the understanding that you are privately paying for these tests. There will be absolutely no billing to Medicare, Medicaid, or private insurance.
How do I sign up for the VIP AutoShip, and set up recurring orders?
Just call 1-800-544-4440 toll-free anytime.
How many different supplements can I include on a VIP AutoShip order? How many of each item can I order?
As many as you need. Simply specify the quantity of each item you want and how often you want them. To take advantage of maximum savings, we recommend that you keep your membership current and when you set up your order, take advantage of multi-bottle discounts.
How flexible is the program?
You can place as many different VIP AutoShip orders as you like. For example, you may want to have your order of Life Extension Mix 490 capsules ship every 35 days (the total days’ supply in each bottle). Plus, you may want to have your Super Booster ship every 60 days and Cognitex every 30 days. Just tell us what, when, and how many, and we’ll take care of it for you. What’s more, standard shipping and handling (continental US Only) is FREE with every VIP AutoShip order!
What if I change my mind about a product?
That’s easy. Add or delete any item from your shipment at any time. Once you receive a product, then our standard customer return policy applies: if you are unsatisfied in any way, return your purchase within 12 months of the purchase date, and we will replace the product or credit your account.
Can I temporarily stop shipments if I plan to be out of town?
Absolutely. Call and place a temporary stop on your order and indicate when you want to resume.
Suppose I want to order some vitamins for myself and others for a family member across the country?
You always have the option to set up recurring shipments to multiple locations or multiple recipients.
How much will the shipping cost?
As part of our VIP AutoShip, standard shipping and handling within the continental United States is FREE with every VIP AutoShip order. Shipping charges will apply for shipments outside the continental US, or if you upgrade to expedited shipping. You do have the flexibility to determine how you want your orders to ship when you set up your VIP AutoShip order. You can also change the shipping method on future orders at any time. Please call Customer Care at 1-800-678-8989 if you have questions regarding shipping charges.
If my order coincides with a sale, will I get sale prices?
One of the benefits of the VIP AutoShip is that you automatically receive the lowest available price that you are eligible for on the items you’ve selected. For example, if one of the items is on sale when your order processes, you will get the sale price. In addition, we highly recommend that you sign up for automatic membership renewal as well, to be sure you continue to receive low member pricing on all your VIP AutoShip orders.
What if a product I order is replaced with a new formulation or is discontinued?
If there is a new formulation, but the original still exists, we will continue to send the original formulation unless you call to specifically request the
new version. If there is a new formulation and the original is no longer available, we will automatically send the new version. If an item is discontinued, you’ll no longer receive it — and you’ll need to tell us if you want to replace it with something else.
How do I pay for my future VIP AutoShip orders?
We will keep your credit card on file and charge it each time your VIP AutoShip order is processed. If any issues happen to arise with your credit card, we’ll do our best to contact you regarding payment for your order. We don’t accept checks or use COD with this program.
What if one of the products I’ve requested is out of stock at the time scheduled for my VIP AutoShip order?
We’ll go ahead and ship the rest of your order. Your credit card will only be charged for items shipped. When the out-of-stock item becomes available, you will be charged only for that item with no additional shipping charge to you.
Will I still receive an order notification and a shipment notification via email?
Certainly, so be sure to provide us with an email address. But even if you don’t have one, your order will still process and ship on time.
What are some of the other advantages of the VIP AutoShip?
You save time from not having to order items that you use every day, you will never run out of the products that are shipped to you as part of this program, and you no longer have to stockpile products, since you will receive them on a regular basis.
Do you take credit cards?
We accept most major credit cards: American Express, Discover, MasterCard and Visa. Any transactions you make are fully guaranteed and insured, and since all the credit information you give us is transmitted by secured and encrypted lines, you don't have to worry about any unauthorized access to your account.
Is it safe to use my credit cards to purchase vitamins online?
Purchasing with a credit card on The Life Extension Foundation Web Site is 100% safe. The LEF site uses a security protocol, called Secure Sockets Layer (SSL). It provides data encryption, server authentication and message integrity.
The LEF site uses a security protocol, called Secure Sockets Layer (SSL). It provides data encryption, server authentication and message integrity.
The purchase area of our site is secure. This means that all information exchange between our server and your computer, including credit card number, name, and address, will be encrypted so that it cannot be read as it travels over the Internet.
Shopping with us is safe.
- We store all information we gather from you, such as name, address and credit card numbers in a password protected SQL database. This database resides in a directory on our web server machine NOT accessible via HTTP. This means that it is impossible for a browser to gain access to this directory, let alone break into our database. In addition, credit card numbers stored in our database are encrypted using a 128 bit key.
- We do NOT send credit card numbers and personal information via unsecure email messages. Rather, our Credit Department receives an email with a secure, private and password protected URL which when accessed in secure mode prints your billing information on the browser.
- To protect our shoppers from credit card fraud, Life Extension's shopping cart uses Network Solutions nsProtect’s state-of-the-art data encryption. With the ability to encrypt data at up to 256-bits, nsProtect Secure SSL Certificates convert data into virtually impenetrable code that is safe from hackers and identity thieves. Each nsProtect™ Secure SSL Certificate comes with a relying party guarantee (ranging from $50,000 to $1 million, depending on the type of Certificate) payable to customers whose losses result directly from an online credit card transaction as a result of a mis-issued nsProtect Secure SSL Certificate. These guarantees provide additional assurance to site visitors that their transactions are protected.
Can I pay with a check?
Certainly. You can pay by check or money order. Simply fill out the information on the order form and mail in your check. Your purchases will be shipped as soon as your order is received.
Is the information I give out kept private?
What about orders from outside the U.S.?
Each country has its own guidelines for purchasing and shipping certain products. For more information on which specific rules may affect your purchase, please check out our Shipping Information.
What are my options for shipping?
We offer three major UPS shipping options: UPS Ground, UPS Second Day Air and UPS Overnight (Red label). UPS asks you to allow 7 days for standard Ground shipping which is $5.50. UPS Second Day Air guarantees delivery in two business days for an additional $7.00, or a total of $12.50. UPS Overnight delivers in one business day for an additional $16.00, totaling $21.50. These rates are for U.S. shipping on orders of any amount. Please refer to Shipping Tips for information on international shipping. Orders to post office boxes must use USPS service at $5.50. Once an order has been placed, you can check its status and use the UPS tracking number to follow up on it in the Order History section of the shopping cart. For any other questions about shipping, contact us or call 1-800-678-8989.
How do I find specific vitamins online?
There are many ways to find vitamins online. You can search for vitamins by keywords, browse our vitamins and supplements category or browse the supplements list by alphabetical order. For a complete listing of all of our products by category, click on Products. For an alphabetical listing of all our products, click Supplements A to Z.
Once I find what I am looking for, how do I buy it?
When you find an item that interests you:
- Click the link that reads "Add To Cart", next to the item description and price.
- This will add the item to your online shopping cart and bring you to a "Your Shopping Cart" page that lists all of the supplements that you have previously selected.
- On the "Your Shopping Cart" page you may change the quantities, after which, you must press the "update quantity" link.
- The "Your Shopping Cart" page will then reload and display the extended, total cost of your order.
- Click on the "checkout" button once you are satisfied with your shoppping cart to complete your order online.
After having submitted your order, you will receive an E-mail Order Confirmation. Of course, all of our products can be purchased through our toll-free ordering number 1-800-544-4440.
What if I need to return something?
We want to make sure you are happy with your purchases. To facilitate this goal, we have adopted a simple, liberal return policy: if you are unsatisfied in any way, return your purchase within 12 months of the purchase date and we will replace the product or credit your account. For further information, contact our customer service department.
Where to send your returned purchases:
Life Extension Northeast Fulfillment
466 Mill Road
Coram, NY 11727
Blood Tests Returns
Please call our Advisory department at 800-226-2370.
How does the Affiliate Program work?
This program allows individuals to earn commissions by selling Life Extension products through their own web sites. As a Life Extension Web Affiliate, you can list and recommend as many different supplements as you like (perhaps ones you use). You earn a commission for all online purchases from a customer referred by your web site. This includes Life Extension's extensive list of anti-aging supplements, vitamins and health-related media. For more details on this exciting opportunity, please refer to the Life Extension Web Affiliate Program.
What is the Email Update?
Life Extension Update is an informative ezine, emailed to subscribers every Tuesday and Friday afternoon. The ezine highlights information appearing on Life Extension's award-winning website and carries a lead article not yet covered by Life Extension magazine. Sign up for Life Extension Update.
What is the source of the Life Extension's Daily News articles?
Articles that appear in Life Extension Daily News are selected from a news service that offers a variety of current stories derived from media worldwide. Because these articles are copyrighted, Life Extension offers them to the reader in their unedited original form. Information included in Life Extension Daily News is provided as a free service to our website visitors, and does not necessarily represent the opinions of Life Extension, nor are the articles intended to represent an exhaustive source of information on a subject. We trust that you will find the majority of articles published in Life Extension Daily News helpful and interesting.
If you didn't find the answer to your question please contact us.
If you have any other questions regarding the VIP AutoShip, please call Member Care toll-free anytime at 1-800-544-4440.