How do I sign up for the VIP AutoShip, and set up recurring orders?
Just call 1-800-544-4440 toll-free anytime.
How many different supplements can I include on a VIP AutoShip order? How many of each item can I order?
As many as you need. Simply specify the quantity of each item you want and how often you want them. With VIP AutoShip you'll always get:
- The lowest available multi-bottle discount price on every Life Extension® product with every VIP order. Even if you order just one bottle, you'll get the least expensive price per-piece automatically on every item, every time!
- FREE Standard Shipping & Handling with every VIP order … regardless of order size, as long as it's shipped within the continental U.S.
- The most recently enhanced version of a product with each shipment.
How flexible is the program?
You can place as many different VIP AutoShip orders as you like. For example, you may want to have your order of Life Extension Mix 490 capsules ship every 35 days (the total days’ supply in each bottle). Plus, you may want to have your Super Booster ship every 60 days and Cognitex every 30 days. Just tell us what, when, and how many, and we’ll take care of it for you. What’s more, standard shipping and handling (continental US Only) is FREE with every VIP AutoShip order!
What if I change my mind about a product?
That’s easy. Add or delete any item from your shipment at any time. Once you receive a product, then our standard customer return policy applies: if you are unsatisfied in any way, return your purchase within 12 months of the purchase date, and we will replace the product or credit your account.
Can I temporarily stop shipments if I plan to be out of town?
Absolutely. Call and place a temporary stop on your order and indicate when you want to resume.
Suppose I want to order some vitamins for myself and others for a family member across the country?
You always have the option to set up recurring shipments to multiple locations or multiple recipients.
How much will the shipping cost?
As part of our VIP AutoShip, standard shipping and handling within the continental United States is FREE with every VIP AutoShip order. Shipping charges will apply for shipments outside the continental US, or if you upgrade to expedited shipping. You do have the flexibility to determine how you want your orders to ship when you set up your VIP AutoShip order. You can also change the shipping method on future orders at any time. Please call Customer Care at 1-800-678-8989 if you have questions regarding shipping charges.
If my order coincides with a sale, will I get sale prices?
One of the benefits of the VIP AutoShip is that you automatically receive the lowest available price that you are eligible for on the items you’ve selected. For example, if one of the items is on sale when your order processes, you will get the sale price. In addition, we highly recommend that you sign up for automatic membership renewal as well, to be sure you continue to receive low member pricing on all your VIP AutoShip orders.
What if a product I order is replaced with a new formulation or is discontinued?
If there is a new formulation, but the original still exists, we will continue to send the original formulation unless you call to specifically request the
new version. If there is a new formulation and the original is no longer available, we will automatically send the new version. If an item is discontinued, you’ll no longer receive it — and you’ll need to tell us if you want to replace it with something else.
How do I pay for my future VIP AutoShip orders?
We will keep your credit card on file and charge it each time your VIP AutoShip order is processed. If any issues happen to arise with your credit card, we’ll do our best to contact you regarding payment for your order. We don’t accept checks or use COD with this program.
What if one of the products I’ve requested is out of stock at the time scheduled for my VIP AutoShip order?
We’ll go ahead and ship the rest of your order. Your credit card will only be charged for items shipped. When the out-of-stock item becomes available, you will be charged only for that item with no additional shipping charge to you.
Will I still receive an order notification and a shipment notification via email?
Certainly, so be sure to provide us with an email address. But even if you don’t have one, your order will still process and ship on time.
What are some of the other advantages of the VIP AutoShip?
You save time from not having to order items that you use every day, you will never run out of the products that are shipped to you as part of this program, and you no longer have to stockpile products, since you will receive them on a regular basis.